Effective Date: July 20, 2026

These Terms & Conditions apply to quotations, purchases, bookings, installations, maintenance, cleaning, and other services provided by Aura Aircon Cons. Corp. doing business under the name and style of Aura Installation Aircon and Aura Installation (“Aura”).

By accepting a quotation, making a payment, booking a service, or allowing work to begin, the customer agrees to these Terms and the applicable quotation or service agreement.

1. Products and Services

Aura currently supplies and services air-conditioning equipment and provides installation, maintenance, cleaning, and related services.

These Terms also apply to solar and renewable-energy products and services once they are officially offered by Aura.

All products and services are subject to availability, technical feasibility, service-area coverage, and confirmation by Aura.

2. Quotations and Project-Specific Terms

Prices, scope, inclusions, exclusions, payment schedule, delivery terms, lead time, and warranty coverage will be stated in the customer’s quotation or service agreement.

Quotations are based on the information and site conditions known when prepared and are valid only for the period stated.

If project-specific terms in an accepted quotation differ from these general Terms, the accepted quotation will govern that transaction.

3. Site Conditions and Changes in Scope

Standard installation applies only to the inclusions and assumptions stated in the quotation.

Additional charges may apply for work or materials not included in the approved scope, including extra piping or wiring, electrical work, brackets, difficult access, wall penetration, core drilling, concealed routing, civil work, permits, parking, access equipment, and other site-specific requirements.

Aura will inform the customer of material changes and obtain approval before proceeding with additional chargeable work, except where immediate action is reasonably necessary for safety or property protection.

4. Orders and Payments

An order or booking is confirmed only after Aura accepts the customer's request and receives any required reservation or down payment. The applicable payment schedule will be stated in the quotation or service agreement. Unless otherwise agreed in writing, required payments must be received before scheduled work begins.

Available payment methods may include bank transfer, QRPH, cards, electronic wallets, or other authorized channels. Any payment-processing charge payable by the customer will be disclosed before payment.

Payments are subject to verification. A payment screenshot or transfer notice is not final proof of settlement until the payment is confirmed.

5. Delivery and Scheduling

Delivery and service dates are estimates unless expressly confirmed in writing.

Schedules may be affected by product availability, supplier delays, weather, access restrictions, building or condominium requirements, customer readiness, and other circumstances beyond Aura’s reasonable control.

The customer must provide safe and timely site access, required approvals, permits, parking arrangements, and a suitable electrical supply unless otherwise included in the quotation.

6. Product and Workmanship Warranties

Product warranties are provided under the applicable manufacturer or supplier terms.

Aura’s workmanship warranty, where applicable, will be stated in the accepted quotation or warranty documentation.

Warranty coverage does not include misuse, unauthorized repair or modification, accidental damage, normal wear, failure of customer-provided equipment, external electrical or structural problems, force majeure, or work performed by another contractor after Aura’s service.

Warranty concerns must be reported promptly with reasonable supporting information so Aura can inspect and assess the issue.

7. Cancellations, Returns, and Refunds

Returns, cancellations, and refunds are governed by our Return & Refund Policy.

8. Website Information

Website content, product descriptions, service availability, and promotional offers may change without prior notice.

Website information is general and does not replace a formal quotation, site assessment, technical recommendation, or accepted project agreement.

9. Privacy

Personal information is handled in accordance with our Privacy Policy.

10. Applicable Law and Contact

These Terms are governed by the laws of the Republic of the Philippines.

Questions about these Terms or a customer transaction may be sent to:

Email: aurainstallationaircon@gmail.com Address: 8/F Omron-APP Building, 40 Sen. Gil Puyat Avenue, San Isidro, Makati City 1234, Philippines

Effective Date: July 20, 2026

This Privacy Policy explains how Aura Aircon Cons. Corp., doing business under the name and style of Aura Installation Aircon and Aura Installation (“Aura”), collects, uses, stores, and shares personal information through this website and during customer transactions.

1. Information We Collect

Aura may collect information that customers voluntarily provide, including:

• Name
• Mobile number
• Email address
• Service and installation address
• Property and project details
• Quotation, booking, and service requests
• Photos, videos, measurements, and site information submitted for assessment
• Billing and transaction information
• Messages and communications with Aura

Our website may also collect technical information such as IP address, browser or device information, pages visited, referral source, and interactions with advertisements or website forms.

2. How We Use Information

Aura may use personal information to:

• Respond to inquiries and quotation requests
• Assess project requirements
• Prepare quotations and service agreements
• Process orders, payments, deliveries, bookings, and installations
• Provide customer support and warranty service
• Maintain transaction, accounting, tax, and business records
• Improve our website, services, advertising, and customer experience
• Prevent fraud, unauthorized transactions, and misuse
• Comply with legal, regulatory, and contractual obligations

Aura processes personal information only for legitimate business purposes, to fulfill or prepare for a customer transaction, with consent where required, or to comply with applicable law.

3. Payments

Payments may be processed through authorized banks, payment gateways, electronic wallets, card processors, or other payment providers.

Aura may receive payment status, amount, transaction reference, payment method, and related transaction information. Complete card details entered through a payment provider’s secure system are processed by that provider and are not directly stored by Aura.

Customers should review the privacy and security terms of the payment provider used for their transaction.

4. Cookies, Analytics, and Advertising

This website may use cookies, pixels, analytics tools, and similar technologies to operate the site, measure traffic, understand customer activity, and evaluate advertising performance.

These tools may include services provided by Meta, TikTok, Google, Netlify, and other technology or advertising providers. These providers may collect device, browser, website activity, and advertising-interaction information according to their own privacy policies.

Customers may manage cookies and advertising preferences through their browser, device, or the relevant platform settings.

5. Sharing of Information

Aura may share necessary personal information with:

• Installers, contractors, suppliers, and delivery providers assigned to a customer’s project
• Banks, payment processors, and electronic-payment providers
• Website hosting, communications, analytics, advertising, and technology providers
• Accountants, auditors, insurers, advisers, and professional service providers
• Government agencies or authorities when required by law

Aura does not sell personal information. Information is shared only when reasonably necessary for the stated purposes, delivery of services, protection of legitimate interests, or compliance with law.

6. Storage and Security

Aura applies reasonable organizational, physical, and technical safeguards appropriate to the information and the nature of its operations.

Personal information is retained only for as long as reasonably necessary to complete the relevant transaction, provide support, satisfy warranty obligations, maintain required business and tax records, resolve disputes, or comply with applicable law. Information that is no longer required will be securely deleted, destroyed, or anonymized when reasonably practicable.

No website, electronic system, or method of transmission can be guaranteed to be completely secure.

7. Customer Rights

Subject to applicable Philippine law, customers may request:

• Information about how their personal data is processed
• Access to their personal data
• Correction of inaccurate or incomplete information
• Objection to or withdrawal of consent for certain processing
• Deletion or blocking where legally permitted
• A copy or transfer of eligible personal data
• Assistance regarding a privacy concern

Some information may need to be retained or processed despite a request where required for an existing transaction, warranty, legal obligation, tax record, dispute, fraud prevention, or other lawful purpose.

8. Updates to This Policy

Aura may update this Privacy Policy when its services, systems, providers, or legal obligations change. The revised version will be posted on this website with an updated effective date.

9. Privacy Contact

Questions, requests, or concerns regarding personal information may be sent to:

Aura Aircon Cons. Corp. Email: aurainstallationaircon@gmail.com Address: 8/F Omron-APP Building, 40 Sen. Gil Puyat Avenue, San Isidro, Makati City 1234, Philippines

Effective Date: July 20, 2026

This Policy applies to products and services purchased from Aura Aircon Cons. Corp., doing business under the name and style of Aura Installation Aircon and Aura Installation (“Aura”).

1. Customer Cancellations

Customers may request cancellation by contacting Aura before delivery or scheduled work begins.

• If Aura has not yet incurred costs, the payment may be refunded in full.
• If Aura has already reserved, ordered, paid for, allocated, received, transported, or prepared equipment, materials, or service resources, any approved refund will be reduced by actual incurred costs.
• Deductible costs may include supplier, delivery, reservation, restocking, administrative, customized-material, site-visit, and other documented direct costs.
• Non-returnable, customized, installed, used, or supplier-committed items may not be refundable unless defective or otherwise required by law.
• If work has started, Aura may charge for products supplied, materials used, services completed, and other costs incurred before cancellation.

Aura will provide a reasonable breakdown of the approved refund, including any applicable deductions.

2. Rescheduling

Customers may request rescheduling with reasonable notice. Rescheduling is subject to personnel availability, equipment availability, supplier schedules, site readiness, building restrictions, and other operational conditions.

Additional costs may apply when a rescheduling request causes delivery, storage, remobilization, access, contractor, or supplier charges.

3. Defective Products or Imperfect Services

Customers may request inspection, repair, replacement, re-performance of service, or refund when a product supplied by Aura has a verified defect or a service has a verified imperfection, subject to applicable Philippine law and warranty terms.

Aura may require photos, videos, proof of purchase, serial numbers, site inspection, supplier evaluation, manufacturer evaluation, or authorized service-center assessment before determining the appropriate remedy.

Manufacturer or supplier warranties are separate from Aura’s workmanship warranty. Repair, replacement, or refund will depend on the verified cause, approved project scope, applicable warranty, and legal requirements.

This Policy does not limit any mandatory consumer remedy available under Philippine law.

4. Non-Defective Products and Change of Mind

Aura is not required to accept a return or issue a refund solely because the customer changed their mind, found a lower price elsewhere, selected the wrong product, or no longer requires a non-defective product or confirmed service.

Aura may approve an exception at its discretion, subject to product condition, supplier acceptance, and deduction of actual incurred costs.

5. Exclusions

A return, replacement, or refund may be denied when the issue results from:

• Customer misuse, mishandling, neglect, or improper maintenance
• Unauthorized repair, relocation, alteration, or third-party work
• Power fluctuations, unsuitable electrical supply, building defects, hidden site conditions, pests, flooding, corrosion, or acts of nature
• Normal wear and tear
• Customer-supplied units, materials, parts, or accessories
• Incorrect information or specifications supplied by the customer
• Work or materials outside the approved quotation or project scope

These exclusions do not apply when Aura is legally responsible for the verified defect or service issue.

6. Duplicate or Incorrect Payments

Verified duplicate payments, overpayments, or payments made for a transaction that Aura cannot fulfill will be refunded or credited after payment confirmation and reconciliation.

7. How to Submit a Request

Send the request to aurainstallationaircon@gmail.com and include:

• Customer name
• Quote, invoice, or project reference
• Service or installation address
• Reason for the request
• Proof of payment
• Relevant photos, videos, or supporting documents

Aura may request additional information or an inspection before completing its review.

8. Review and Refund Processing

Aura will normally acknowledge a complete request within two (2) business days and will aim to complete its review within five (5) business days. Complex cases involving suppliers, manufacturers, inspections, or service-center evaluation may require additional time.

Approved refunds will normally be initiated within three (3) business days after the refund request has been approved and any required return, inspection, reconciliation, or documentation has been completed.

Refunds will be issued through the original payment method where supported. If the original method cannot receive a refund, Aura may arrange another reasonable refund method after verifying the customer’s payment and account details.

After Aura has initiated the refund, the time for an approved refund to appear depends on the bank, card issuer, electronic wallet, payment processor, and payment method. Card refunds may take up to 30 days to appear after processing.

9. Contact Information

Aura Aircon Cons. Corp. Email: aurainstallationaircon@gmail.com Address: 8/F Omron-APP Building, 40 Sen. Gil Puyat Avenue, San Isidro, Makati City 1234, Philippines